Forum Discussion

sueoca's avatar
sueoca
New Contributor II
11 months ago

outage after upgrades

In the last week, everything has gone down sometimes once a day. Anywhere from 5 minutes to an hour. Early evening or early morning. It is not my cable connection in my home, or my modem/equipment. W...
  • Allan's avatar
    Allan
    11 months ago

    Hello. I recommend sending us an email with your full name, address, and a brief description of this concern to cox.help@cox.com. 

Allan's avatar
Allan
Moderator
11 months ago

Hello. I recommend sending us an email with your full name, address, and a brief description of this concern to cox.help@cox.com. 

  • mdl's avatar
    mdl
    New Contributor II
    11 months ago

    My service has also been crap since the "upgrade". Intermittent and much slower. Great "upgrade". 

  • sueoca's avatar
    sueoca
    New Contributor II
    11 months ago

    Hi. Thank you. I already spoke with tech support (not customer service) on 1-26-2024. Everything is fully/extensively documented on this tech support call. I cannot add any additional info to the tech support call. Yet it went down again last night.

  • sueoca's avatar
    sueoca
    New Contributor II
    11 months ago

    See documented tech support call (not customer service) on 1-26-2024. Spent a lot of time reporting the issue.

    Internet down again today.