Seriously with that response? This is a Cox issue that's been happening for years...and we get the same canned answers that we've all read for years across hundreds of posts from customers regarding this issue.
I go through this issue a couple times a year, every year, like clockwork. We all do. This is not a settings or password issue, or else it'd be happening 24/7. Most of us are all following your own support page on what settings our email programs are supposed to have.
Furthermore, Cox Webmail isn't even working. I've been trying to go to the login page on the Cox site for hours...and keep getting an error page. See attached screenshot of the error message.
