ONCE AGAIN...Cox is not honoring offer sent via email
I got an email for 1GB internet for 69.99 a month w/unlimited data offer. The redeem now button is not working and the offer is not in my offers online. I called the number in the email and was transferred from the sales dept, to the loyalty dept, to tech support, I also visited a store and ALL of the agents were able to confirm they were able to see the email I was sent, but NONE of the agents were able to honor or push through the offer. The only thing they could do was increase the internet connection for 1 year but to get the unlimited data play I would pay +$50. Highly disappointed customer here. This is not acceptable and is illegal.
Hello Efarias,
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