Forum Discussion

Efarias's avatar
Efarias
New Contributor
7 months ago

ONCE AGAIN...Cox is not honoring offer sent via email

I got an email for 1GB internet for 69.99 a month w/unlimited data offer.  The redeem now button is not working and the offer is not in my offers online.  I called the number in the email and was tra...
  • MariaL's avatar
    MariaL
    7 months ago

    Hello Efarias,

    This forum is primarily intended for discussing technical issues among peers. Resolving billing and account issues requires the sharing of sensitive information, which isn't best suited for a public forum. Please email us at Cox.Help@cox.com with your full name, your complete address, and this post.

Darkatt's avatar
Darkatt
Honored Contributor
7 months ago

Look carefully at the offer and make sure it doesn't say something like "New Customers Only", or something that says limited to a specific area.