Forum Discussion

l1tech's avatar
l1tech
New Contributor
5 years ago

Not receiving all my emails

As of recently I can not receive all my emails. At 1st I thought it was my email program that I was using so I have been checking my email through a web browser but am still not receiving all of them...
l1tech's avatar
l1tech
New Contributor
5 years ago

This is with mail coming from different locations so I don't think it's domain specific. Is webmail a web browser?? I can sign in directly to my Cox email account via a web browser (Firefox, Google, Edge) and check my email but don't receive emails that others have sent. Same thing if I check my email with a stand alone email

StephanieS's avatar
StephanieS
Moderator
5 years ago
l1tech

Please log into the Cox website and try sending yourself an email. Please reach back out here and let us know how that goes. If the email doesn't go through please check the outbox and see if it's there by chance.

StephanieS
Cox Forums Support Moderator
  • l1tech's avatar
    l1tech
    New Contributor
    5 years ago

    I can send myself an email with no issues. Perhaps I didn't explain myself well enough in my original post.  I receive emails, I'm just not receiving all of my emails. I have people email me and they never show up in my cox email. They are not in the spam folder and I DO NOT HAVE ANY BLOCKED SENDERS NOR DO I HAVE SPAM SET TO AUTOMATICALLY DELETE WITH OUT RECEIVING. The emails that I do not get delivered to my cox account from people get delivered to a different email server without issue when they resend them to my other address.

    • MichaelJ's avatar
      MichaelJ
      Moderator
      5 years ago
      Hi L1tech,

      I apologize for the inconvenience, however, we are going to need additional information in order to assist you. Please reach out to us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com You also have the option to call us on our toll-free number: 1-800-234-3993.

      If you decide to use Twitter or Facebook. You will need to contact us through private messages in order to protect your privacy. Please include your email address, your home address, your first/last name, and the first last name of the primary account holder.

      Thank you,

      Mike J.
      Cox Support Forums Moderator