Forum Discussion

Kenner's avatar
Kenner
New Contributor II
5 years ago

Not able to send email via POP with Cox Accounts

Working on my Father in Laws PCs, he has Cox as do I He can't send via any of of cox.net accounts on his PCS hooked into his network. We spent 6 hours on with customer support finally sent to tier 22...
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Kenner's avatar
Kenner
New Contributor II

It seems that the account is being sent to spam after a telephone call with tier 2 support. They know all the emails on the account re going to the servers spam folder. This however has been unsolved and 1 ticket closed with no fix. It was sent up to the email server people. His account some how got marked as a spammer and its auto trashing his emails to other COX.NET email address. He can send just fine to non cox domain email addresses.

MichaelJ's avatar
MichaelJ
Moderator
5 years ago
Kenner, I apologize for the inconvenience this has caused your Father-law. I know how frustrating it can be when trying to troubleshoot email issues. I am glad to know that the issue has been identified by our Tier 2 Team. I am sorry to hear the ticket was closed without resolution. Has the Tier 2 Team or the Email Server Team been in contact with you or your Father-law regarding the issue?

Thank you,

Mike J.
Cox Support Forums Moderator