Forum Discussion

Anush's avatar
Anush
New Contributor
5 years ago

Not a happy Ex customer - How do I escalate any problem/issues/concerns?

I had persistent repeatable problems with COX services and finally after 3 Years I discontinued it. The bigger concern was whenever I get someone on the phone or chat I get someone who follows a script and refuses to elevate the problem. Terrible experience.
Here is a timeline to go with
Payed my last bill - 20 Feb 2020
Stopped using COX services - March 2020
Cox discontinued providing internet services - March 2020
COX discontinued my account - May 2020

Now, after discontinuing I am charged with a hefty payment of $209.44, I have raised my concerns with your customer execs to help me understand what I am charged for???
But they don't have any clear answer, only thing they say is - "You are charged till May 2020",
How?? Cox has stopped my services from March 2020?? No Answer...

On top of that - Support staff don't escalate this issue to anyone, who can explain..
So irritating and frustrating.

I was thinking to move back to Cox but now I am totally dissatisfied.

bad service
connection issues
customer dissatisfaction
customer non-support
  • Allan's avatar
    Allan
    Moderator
    5 years ago
    Hello. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. -Allan, Cox Support Forums Moderator