Forum Discussion
Hello! We have just the single modem/router tower for panoramic wifi gigablast. Whatever was standard issue for 1gig plans in 2022. We are in zipcode 22039, FWIW.
Did every possible mix of restarts, unplugging, cox chat said they restarted multiple times but no dice. App now tells me it is unsuccessful each time it tried to do remote restart/reboot. Modem/router lights have been the usual blinking yellow for the past 5 days (normal for no signal)
Now just awaiting actual tech visit later this week.
If your modem is offline, the APP cannot reboot the modem because the modem has to be online to get the signal to reboot!
- Verdigris2 years agoNew Contributor
Understood. That sort of becomes a senseless cycle then, right? If your modem is flashing yellow and not receiving signal, then what is the point of sending a reboot signal? Why restart? Why does cox offer that?
- WiderMouthOpen2 years agoEsteemed Contributor
There can be times when the modem is receiving signal but can't send signal to sync up with Cox. So it is able to receive the reset signal even when offline.
- Darkatt2 years agoHonored Contributor
Because the app doesn't know the modem is offline, since you are on cellular data.
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