Non-stop SPAM for several weeks
I keep a Cox email account open to monitor alerts via my iPhone X and iPad Pro2 but not in Outlook on my pcs.
Lately, I have been inclined to close that email account because for several weeks I am...
Forum Discussion
Hi Otarakiwi. Thank you for being a long-time loyal customer and we do apologize that you are receiving an influx of spam messages.To assist in reducing the amount of spam, you can also mark them as spam, which will remove them from the inbox. For a workaround, you can create a filter to assist with removing spam as well. Please let us know if you need further assistance. Thanks, Lisa - Cox Support Forums Moderator
i got online every morning and mark the emails as spam and i will get another 3 or 4 in the afternoon. i also forward to cox spam and they sill come back. how do i create a filter?
- Hi Otarakiwi, open your Inbox and click on the gear icon in the upper right-hand corner. From the drop-down menu, click Settings. From the Settings menu, click on Inbox, and then click on Auto Forward. Make sure that the Auto Forward feature is not enabled. Then, click on Filter Rules. Click the blue "Add new rule" button to add a Filter Rule. The Rule name should closely align with the purpose of the rule. Type in a name for the new rule, and then click on the "Add condition" link. The conditions define the type of email you want to filter. If you add more than one condition, be sure to change the "apply" status to "Apply rule if any condition is met." Next, click on the "Add action" link. The actions specify what you want to do with the filtered email. Click the checkbox to "process subsequent rules" and then click Save.
For example, I created a rule to move all emails with the word "enhancement" in the Subject line or Body of an email to the Spam Folder.
• Rule name: Enhancement
• Condition 1: Subject contains Enhancement
• Condition 2: Body contains Enhancement
• Apply rule if any condition is met.
• Actions: File into [select folder] Spam
I hope this helps. Please let us know if you have further questions. -Becky, Cox Support Forums ModeratorHi Becky, I can tell you I have followed these exact rules per another Cox Support post and they DO NOT WORK.
Look, we pay Cox alot of money for internet that includes email service that we all know now that all of us rely on for daily life, bill payments, doctor notices, bank details and other critical daily functions.
When we are INTERRUPTED CONSTANTLY all day and night with RIDICULOUS amounts of Spam it affects our entire life.Cox MUST find a PERMANENT SOLUTION and one quickly.
Enough of this "we are aware of the spam problem and are working on it"
You are a huge company with tremendous resources. Please, without further delay, get a team on this with TOP PRIORITY!
I even asked one of the moderators to have someone from management respond to our requests but never received a response. I worked in customer service most of my adult life and have never experienced this kind of response or lack of response as it was in my case and countless others who are very upset with the Cox email situation. Good Luck. (Chase)
