Node work in my area for 2 weeks now.

I live in Virginia Beach in Aragona Village. About 2 weeks ago our internet would randomly drop either upload or download speeds. I am playing for 1000/35. The down would sometimes go as low as 50, the upload as low as 2. We had a tech come out to check our lines and he said he found that there had been work started for a problem on our node on 2/10 that was showing in progress with dozens of notes but no completion date known. I have checked with the text chat to see if any progress has been made and they told me no. I want to know what the problem is and when we can expect it to be complete. I need at least 10mbps upload, which should not be an issue for 35 max.