Forum Discussion

Phyl1's avatar
Phyl1
New Contributor
8 months ago

No service

My internet is out. 
every day for a short time the internet shuts off and comes back in about 10-15 min. So no phone no TV no security system nothing is working that I pay for. First off we should get a rebate. 
second— why does this happen 

it never happened like this with Xfinity. 
I am tired of trying to do work,

watch tv or use the phone  tonight supposedly it’s off until  5-6 am

this is so inconvenient 

 

 

 

  • DorisM's avatar
    DorisM
    Moderator
    8 months ago

    HI, there. I am sorry you are having connection issues. That is not the experience we want you to have. I would love to help. Please email my team with your request at cox.help@cox.com so we can obtain account details and review further.

    Thank you.