No internet since Saturday
You can't get a real person on the phone, then I talk and trouble shoot my Internet for no kidding 2 hours. MY MODEM IS OUT. light turns yellow, and goes off in about a minute. First they told me .. ...
Forum Discussion
(they will not believe me that my modem is out. And I offered to take it to the store and get a new one, but they still say there is now a service interruptions in the area and they can't allow that one, but now they want me to take my modem back to the store after cancellation)
Hello. I am truly sorry to hear that you had to endure such an experience with us. Please feel free to send a email with your full name, address, and a brief description of this concern to cox.help@cox.com
