Day 14 update.
Three Cox technicians were in the neighborhood this afternoon. I spoke with one briefly to ask about the problem and was told that the frequencies on the pedestals/posts need to be adjusted and another supervisor needs to come out, which might only happen tomorrow. Considering there is a winter storm in my area tomorrow, I find this unlikely so Wednesday will probably be the earliest someone will come out. The frequencies explanation is the same exact one that was given to me last week by the last technician who was here. Why did these technicians not come prepared to fix the issue? To make matters worse, I now have ZERO internet, even when I hard reset my modem. Previously, I was able to reset my modem and get some internet (however it would drop, sometimes within minutes, sometimes 1-2 hours), but at least I had that.
please provide a name and phone number of a supervisor who I can speak
Good luck getting a supervisor via the moderators here. I tried when all my posts were deleted for no reason(ongoing 4month problem) and it was like talking to a stone wall. They said they had the power to act as supervisors so escalation wasn't possible. It got me pretty ticked off. I hope you have better luck.
To my surprise another Cox technician came out today. I went out to speak with him and he told me that the issue is actually damaged cable in front of my neighbor's house (nothing to do with frequencies/pedestals/external posts despite what most of the other technicians told me). It's amazing that it took 2 weeks and 7 technicians to diagnose this problem, I would have thought it would be one of the first troubleshooting steps an outside technician would perform, but I suppose not. Unfortunately, the technician did not have an ETA on when the cable will be fixed as it involves a team coming out to excavate the area and laying down new cable, so my internet issues remain. At least I have some comfort in knowing the actual problem has been discovered.
Except a damaged cable in front of your neighbors house can cause interference on multiple frequencies,, can transfer that interference to the pedestal, and cause all kinds of problems. Something like that can be hard to ascertain, because at the time the OTHER techs were focused on finding an issue from the pedestal to your home, and unfortunately they may not be able to determine that someone else's cable run is causing your issue. At least they know where the problem is now and can get it corrected.
