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quasibrain's avatar
quasibrain
New Contributor II
4 years ago

No internet after cox contractor at my place. Customer support says modem is my problem

After IDA we lost our internet service. The service was restored after one week, Sunday 9/5/21. Today a cox contractor was on our property running new cable on the power poles. They left a bundle of ...
quasibrain's avatar
quasibrain
New Contributor II

Still no internet today. The supervisor I spoke to last night promised me that a technician would come today. No one came or called. 

JonathanJ's avatar
JonathanJ
Former Moderator
4 years ago
@Quasibrain


I apologize for any inconvenience this has caused. Please email me at cox.help@cox.com with your service address and name as this will allow us to locate your Cox account and proceed with having this matter addressed.

Jonathan J
Cox Moderator
  • quasibrain's avatar
    quasibrain
    New Contributor II
    4 years ago

    I did email cox.help@cox.com yesterday and provide my name and service address. Here is the response:

    I'm very sorry to hear that you haven't had a technician out to the residence yet. I have pulled up the account and notice there is a work order for a technician to come to the home on the 16th to fix this for you.

    Thank you,

    Juan

    Cox Social Media Support Specialist

    No technician called, emailed, or came today 9/16. We have been calling since last Saturday and have been told every day that someone will come tomorrow.