Forum Discussion

deanchat's avatar
deanchat
Contributor
2 years ago

Newer modem won't work with slower service plan? This sounds fishy.

Hi, I have older service plans (“Cox Internet Preferred” (250/10) and “Cox Advanced TV Premier”).  I have a personally owned Motorola/Arris SB6141, which is DOCSIS 3.0, and on the Cox list of certi...
deanchat's avatar
deanchat
Contributor

Many thanks for the input.   How does one escalate?  Do I just call support and immediately ask to escalate?

LisaH's avatar
LisaH
Moderator
2 years ago
Hi Deanchat. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at @CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator
  • deanchat's avatar
    deanchat
    Contributor
    2 years ago

    Thanks Lisa!  I will contact the Cox help folks with the information you indicated.

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor
      2 years ago

      Let us know how it goes. Always interested in review of the support the moderators here give.

      • Darkatt's avatar
        Darkatt
        Honored Contributor
        2 years ago

        I used to work with LisaH. She's capable and knowledgeable. She can definitely take care of this issue, it's actually very easy and even though I haven't worked there for over a year, I could probably still do it in ICOMS.