Forum Discussion

deanchat's avatar
deanchat
Contributor
3 years ago

Newer modem won't work with slower service plan? This sounds fishy.

Hi, I have older service plans (“Cox Internet Preferred” (250/10) and “Cox Advanced TV Premier”).  I have a personally owned Motorola/Arris SB6141, which is DOCSIS 3.0, and on the Cox list of certi...
deanchat's avatar
deanchat
Contributor
3 years ago

Many thanks for the input.   How does one escalate?  Do I just call support and immediately ask to escalate?

Darkatt's avatar
Darkatt
Honored Contributor
3 years ago

Yes, request escalation to CAG to get your modem provisioned. 

  • deanchat's avatar
    deanchat
    Contributor
    3 years ago

    What does "CAG" mean or stand for?  Thanks!

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor II
      3 years ago

      Customer Advocacy Group.