Forum Discussion

New Contributor

7 months ago

New customer here. Opted for the easy connect/self set up. All was fine. Suddenly stopped working. Can’t find the network on any device. Support said modem is working fine. I don’t know what else to do! I don’t want to pay for a tech.

Help! I’m about to cancel this service tomorrow if we can’t fix it. Very frustrating.

Honored Contributor III

7 months ago

Each device had successfully connected but then disconnected, or the devices can't connect after being shut down?

You may need to "forget" the previous network. If this doesn't work, reset the network settings in each device.