new 500/50 10% plan
I am getting conflicting information. The Sales Rep at my local COX store told me anyone with 500 down will now be getting 50 up with that plan.
It's written on an internal memo.
He called it something like the 10% plan. I called COX internet customer service on the phone and was told they
knew nothing about it. My modem is a Surf SB6190. The bandwidth is 32x8 and the specs exceed both the download
of 500 and the 50 upload. I see no reason I should not be getting more than my current 10 up.
A few years ago I used to be on a 300/30 plan but do to cost I downgraded and ended up
with the 500/10 plan. I easily got both the 300 down and 30 up.
I have a friend same State and about 10 miles away who uses a COX modem with 500 down and 10 up and he also is not getting
the 50 up.
What's the scoop concerning this.
Thanks,
Ken