Forum Discussion

Happyme123's avatar
Happyme123
New Contributor
7 years ago

Netflix unable to maintain 4k or 1080p stream, an issue previously solved last year.

Netflix streams are dropping down to 480p when they should be 4k or 1080p. I had this issue before and it took months to solve. Calling support  at Cox or Netflix was like speaking to a hole in the w...
bandwidth issues
Netflix peering
chmod777's avatar
chmod777
New Contributor III
7 years ago

I am having this same problem with Netflix and other sites as well during primetime hours. It certainly seems to be a peering issue, like there is not enough bandwidth, because traffic to the Cox speedtest remains normal. I'm in 92656. This has been a consistent problem since I signed up (a few weeks ago). Signal levels are perfect.

Would love a response from Cox on this.

  • XavierB's avatar
    XavierB
    Former Moderator
    7 years ago
    Hi Chmod777,

    We have forwarded your information over to our team and we haven't received an update yet. We are still working to obtain more information. -

    Xavier