Forum Discussion

Jak3228's avatar
Jak3228
New Contributor
7 years ago

My upload speed is very bad, but download is fast. Happens on random days. What could be the problem?

I have the Netgear CM1000 modem and a Netgear Nighthawk Gaming Router XR500, using Coxs gigablast plan. My speeds are normally 600-800 down and 30-35 up, used to be a consistent 35 up. On random days...
cable modem
connection issues
internet
poor speed
upload speed
GregP1's avatar
GregP1
Moderator
7 years ago
Hi Jak3228,

I appreciate the troubleshooting steps you have already taken. I do not have any additional suggestions until I can review the modem's signals. Please email us at cox.help@cox.com and include a link to this post along with your account information so we can review the logs and readings from your modem to help identify this issue. You can also reach us privately through Twitter @coxhelp (send us a public message and we will follow you so you can DM us) or private message us through facebook at CoxHelp.

Greg P
Cox Forums Moderator