Motorola MB8611 Problem
Today I replaced my perfectly working, reliable Motorola SB6141 modem with a new MB8611. It was consistently delivering 170Mbps
but my service is for 250 so an upgrade made sense.
I attempted to ...
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The tech activated it
The MB8611 was activated, online but recording errors. I'd reconnect it, try to reactivate again and if no go, call Cox tech to help. It's hit-or-miss with tech supports.
I had the same situation as you but finally got a competent tech in Oregon, I think, and she didn't like something so just re-provisioned my Internet account. Viola!
Started the process over again today. This time I left the old 6141 up and running so the tech could see that the connection was fine. Swapped modems and he had it up and running in about 15 minutes. He said everything looked great. Ran speedtest and it peaked at 170. He said my account was at essential 150 instead of the 250 that it had been. Called the account people and they fixed it. Amazing the difference an experienced tech can make. Thanks
