Moderators, what is your policy?

I am seeing a lot more "Please email us" replies and then locking the thread, even for basic troubleshooting questions. Why is this done? Is this some policy where Cox wants as little info on this forum as possible? Also, why does it seem that some moderators just copy/paste answers? Are they bots? Outsourced? Just bad at their jobs? Please explain. If you lock this thread, I will just post another one.