Modem techies: Need advice Please
I really just need to be pointed in the right direction because I am being sent in circles. I have Gigablast and normally I have no issues. A couple months ago, there was a worker in a bucket truck...
Forum Discussion
Lol, once again, I had a whole reply and I keep losing internet. Once, right as I hit send, so I am having to retype everything lol. This might take a while to get posted lol.
You were correct in that the previous tech said that everything looked good when he tested.
The modem logs that I posted were after hubby bypassed the splitter but before the tech got here and we only used 1 computer.
Now, hubby did bypass splitters BEFORE the tech came out today and we left them like that for the duration of the testing when the tech was here (which he reported ingress).
After the tech left, hubby had to get back to working so I hooked the router back up. I should have made a copy of the modem logs before I hooked up the router, but the uncorrectables were starting to show up prior to hooking up router, but in low digits and they weren't in every channel yet like they are now.
Now here we are a little over 4 hours since a modem reboot and the uncorrectables are climbing again. I don't know if that's normal.
For the record, we are still bypassing splitters at the moment.
|
Connection |
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
Top of Form
Bottom of Form
|
Ok...4 hours later your signal still looks in specs.
Correctable and Uncorrectable identify packet loss. You will always have some errors unless you live next door to Cox. Correctable is the number of packets corrected. Uncorrectable is the number of packets so corrupt your modem had to request a resend from Cox.
Uncorrectable are your most concerning. You'll typically see 1 or 2 channels with high Uncorrectables due to interference from specific frequencies.
You, however, have Uncorrectables on all frequencies, so something is causing interference.
Since a couple months ago, did you install new electronic devices in your home? Hammer any nails into a wall? Has anybody inspected the 4-foot segment of coax flapping in the breeze outside your house for wear, tear, chaffing?
When you or your husband were in the attic and aside from the 4 segments of coaxial cable and 2 splitters, did you notice any other electronic components, such as an amplifier, filter or tap?
Ok. Hubby says he did not see any electrical components in the attic. There's really no new devices in the home either. Only a smart plug that I only use during Christmas for the tree, but I did a whole device elimination test even prior to the plug since I was already having issues. I actually did some wifi device moving the other week because the tech that was out here said maybe I had too many devices on one channel. (I laughed because I had a total of 9 devices spread across 3 channels at the time, but I removed them and added 1 at a time anyway to be sure)
I believe the tech today took a quick look at the 4 ft section of cable outside but I know hubby did as well and he didn't see anything that stood out.
Hubby is going to try and make a run to home depot tonight or tomorrow to get the high performance splitter like Mouth suggested cuz it looks like from Amazon it wouldn't get here until next week. Hopefully that will fix one of my issues.
I am trying not to get too frustrated with all this. It's just crazy to think everything just blew up all at once, when everything was working all good a couple months ago.
I really appreciate all the time yall have taken trying to help me, so please let me know when I have worn out my welcome lol.
Ugh...I'm so sick of you. Just kidding.
You have 1 router but 3 channels? What do you mean by channel? Do you use 3 frequencies: 2.4, 5, 6 or 60 GHz? A channel would be a specific center-frequency on any of these frequency bands. In the US, there are 1-11 channels on 2.4 GHz.
You could disconnect the router from the DOCSIS again, reconnect laptop to DOCSIS and let it set overnight or another 4 hours to observe the Uncorrectables.
If the uncorrectable were okay with only a laptop connected but then kinda spiked with the router, you could just monitor with only the laptop connected again for a good sampling of time. Maybe even unplug the router. Then again, this would have to be some whacked router to interfere with a modem. Did husband celebrate Thanksgiving by bouncing the router?
i wouldn't go overboard on a "high performance splitter." I wouldn't get gold-plated nor would I go cheap. Home Depot? Does Home Depot sell splitters? I mean, it's a weird place to shop for electronics. I'd think Best B, WallyWorld maybe even a Solution Store. No Dollar Stores!
(1) 4-way splitter rated 5-1000 MHz (1 GHz) with (1) 3.5 dB output and (3) 7 dB outputs. Splitters rated 2000+ MHz (2 GHz) are for satellite signals.
If you use MoCA, look for a MoCA 2.0 or whatever version you're using, if applicable.
Others would need to opine but I think 1 splitter as opposed to daisy-chaining 2 would be better...especially if TV screens are pixelating.
I've had an Extreme (brand) 2-Way (BDS102H) for about 10 years. It's been flawless. It's my Thanksgiving bouncy tradition.
Lol I meant the bands on the router, yes frequency. 2.4GHz, 5GHz, and another 5GHz
The router is brand new, literally a few weeks. These issues were happening before this router which is why I started by replacing my old Netgear Nighthawk XR500 to a new Netgear Nighthawk RAX70. Then I realized maybe it wasn't the router. Then called tech support. That tech wasn't much help but said maybe new modem. So I replaced my Motorola MB8600 with this MB8611. I like to stick with what normally works good for me lol.
Mouth suggested the Extreme brand that you are referring to. I was just calling it high performace cuz thats what it says in the picture lol. I thought I did see splitters sold at home depot but maybe I didn't. If I say Home Depot, he has no issues going lol. We might just order and wait for that "Extreme" one. January 12 just seems like a long wait to get a splitter through Amazon when I have prime. I'm impatient! 🙂 I will definitely try the router disconnect and hook the laptop to modem to see what happens.
