Forum Discussion

JillPill's avatar
JillPill
New Contributor
3 years ago

Modem techies: Need advice Please

I really just need to be pointed in the right direction because I am being sent in circles.  I have Gigablast and normally I have no issues.  A couple months ago, there was a worker in a bucket truck...
Bruce's avatar
Bruce
Honored Contributor III

Did you say something?

JillPill's avatar
JillPill
New Contributor
3 years ago

Ok. So I was trying to post on here earlier after husband bypassed splitters but there was too much happening at home.  So here we go now.  After he bypassed the splitter and did a direct barrel connect, speedtest was good but internet kept dropping.  These are not lengthy drops but enough for the computer to notify me every couple of minutes.  I copied the current modem logs after a little time went by and will attach to this post.  In the meantime, the tech came out, tested at the box (just like the last tech) except this one said there was ingress and the problem is inside, then left. He said ingress is always inside.  He was here maybe 5-10 mins.  I mentioned the pixelation of tv as well and he said he hears that all the time and there's no telling what is causing that. 

Should we just redo all of our indoor wiring?

Here are my modem logs while connected with NO splitter.

Connection

Top of Form

   Startup Sequence

 

 

   Startup Step

Status

Comment



  

   Acquire Downstream Channel

381000000 Hz

Locked


  

   Upstream Connection

OK

Operational


  

   Boot State

OK

Operational



  

   Configuration File

OK


  

   Security

Enabled

BPI+


  

 

   Connection Status

 

 

   System Up Time

0 days 00h:52m:44s

 


  

   Network Access

Allowed

 


  

 

   Downstream Bonded Channels

 


  

   Channel

Lock Status

Modulation

Channel ID

Freq. (MHz)

Pwr (dBmV)

SNR (dB)

Corrected

Uncorrected

   1

Locked

QAM256

37

381.0

7.1

45.1

0

0

   2

Locked

QAM256

1

681.0

3.7

42.5

0

0

   3

Locked

QAM256

2

687.0

3.9

42.8

0

0

   4

Locked

QAM256

3

693.0

3.9

42.8

0

0

   5

Locked

QAM256

4

699.0

4.0

42.6

0

0

   6

Locked

QAM256

5

705.0

4.2

42.9

0

0

   7

Locked

QAM256

6

711.0

4.3

42.9

0

0

   8

Locked

QAM256

7

717.0

4.4

42.9

0

0

   9

Locked

QAM256

8

723.0

4.3

42.7

0

0

   10

Locked

QAM256

9

729.0

4.5

42.7

0

0

   11

Locked

QAM256

10

735.0

4.5

42.6

0

0

   12

Locked

QAM256

11

741.0

4.5

42.7

0

0

   13

Locked

QAM256

12

747.0

4.4

42.7

0

0

   14

Locked

QAM256

13

753.0

4.7

42.8

0

0

   15

Locked

QAM256

14

759.0

4.6

42.7

0

0

   16

Locked

QAM256

15

765.0

4.4

42.6

0

0

   17

Locked

QAM256

16

771.0

4.1

42.4

0

0

   18

Locked

QAM256

33

357.0

7.0

44.9

0

0

   19

Locked

QAM256

34

363.0

6.9

45.0

0

0

   20

Locked

QAM256

35

369.0

7.2

45.2

0

0

   21

Locked

QAM256

36

375.0

7.3

45.2

0

0

   22

Locked

QAM256

38

387.0

7.0

45.2

1

0

   23

Locked

QAM256

39

393.0

7.2

45.2

0

0

   24

Locked

QAM256

40

399.0

7.1

45.2

0

0

   25

Locked

QAM256

41

405.0

7.0

45.3

0

0

   26

Locked

QAM256

42

411.0

7.0

45.2

0

0

   27

Locked

QAM256

43

417.0

7.2

45.3

0

0

   28

Locked

QAM256

44

423.0

7.1

45.2

0

0

   29

Locked

QAM256

45

429.0

6.9

45.2

0

0

   30

Locked

QAM256

46

435.0

6.9

45.0

0

0

   31

Locked

QAM256

47

441.0

6.8

45.1

0

0

   32

Locked

QAM256

48

447.0

6.7

45.0

0

0

   33

Locked

OFDM PLC

159

300.0

7.5

43.3

27035069

0

 

   Upstream Bonded Channels

 


  

   Channel

Lock Status

Channel Type

Channel ID

Symb. Rate (Ksym/sec)

Freq. (MHz)

Pwr (dBmV)

   1

Locked

SC-QAM

1

5120

36.8

38.5

   2

Locked

SC-QAM

2

5120

30.4

38.0

   3

Locked

SC-QAM

3

5120

24.0

38.0

   4

Locked

SC-QAM

4

5120

17.6

37.3

   5

Locked

SC-QAM

5

5120

60.0

39.5

   6

Locked

SC-QAM

6

5120

67.0

40.0

   7

Locked

SC-QAM

7

5120

74.0

40.0

   8

Locked

SC-QAM

8

5120

81.0

40.5

 

   Downstream Frequency Setting

 

 

   Downstream Frequency Select

  


  

 

Bottom of Form

Event Log

Top of Form

   Event Log

 


  

   

Time 

 

Priority 

 

Description 

   

10:28:28
Tue Jan 4 2022

 

Critical (3)

 

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:85:32:8e;CMTS-MAC=d4:ad:71:0c:69:62;CM-QOS=1.1;CM-VER=3.1;

   

14:34:44
Tue Jan 4 2022

 

Critical (3)

 

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:85:32:8e;CMTS-MAC=d4:ad:71:0c:69:62;CM-QOS=1.1;CM-VER=3.1;

   

16:30:13
Tue Jan 4 2022

 

Critical (3)

 

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:85:32:8e;CMTS-MAC=d4:ad:71:0c:69:62;CM-QOS=1.1;CM-VER=3.1;

   

16:34:39
Tue Jan 4 2022

 

Critical (3)

 

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:85:32:8e;CMTS-MAC=d4:ad:71:0c:69:62;CM-QOS=1.1;CM-VER=3.1;

   

17:26:08
Tue Jan 4 2022

 

Critical (3)

 

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:85:32:8e;CMTS-MAC=d4:ad:71:0c:69:62;CM-QOS=1.1;CM-VER=3.1;

   

17:33:27
Tue Jan 4 2022

 

Critical (3)

 

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:85:32:8e;CMTS-MAC=d4:ad:71:0c:69:62;CM-QOS=1.1;CM-VER=3.1;

   

17:41:47
Tue Jan 4 2022

 

Critical (3)

 

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:85:32:8e;CMTS-MAC=d4:ad:71:0c:69:62;CM-QOS=1.1;CM-VER=3.1;

   

19:13:26
Tue Jan 4 2022

 

Critical (3)

 

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:85:32:8e;CMTS-MAC=d4:ad:71:0c:69:62;CM-QOS=1.1;CM-VER=3.1;

   

08:10:43
Wed Jan 5 2022

 

Critical (3)

 

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:85:32:8e;CMTS-MAC=d4:ad:71:0c:69:62;CM-QOS=1.1;CM-VER=3.1;

   

07:48:31
Thu Jan 6 2022

 

Critical (3)

 

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:85:32:8e;CMTS-MAC=d4:ad:71:0c:69:62;CM-QOS=1.1;CM-VER=3.1;

   

10:16:17
Thu Jan 6 2022

 

Critical (3)

 

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=00:40:36:85:32:8e;CMTS-MAC=d4:ad:71:0c:69:62;CM-QOS=1.1;CM-VER=3.1;

   

Time Not Established

 

Critical (3)

 

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=00:40:36:85:32:8e;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

   

Time Not Established

 

Critical (3)

 

No Ranging Response received - T3 time-out;CM-MAC=00:40:36:85:32:8e;CMTS-MAC=d4:ad:71:0c:69:62;CM-QOS=1.1;CM-VER=3.1;

   

Time Not Established

 

Notice (6)

 

Honoring MDD; IP provisioning mode = IPv4

   

10:24:15
Thu Jan 6 2022

 

Warning (5)

 

DHCP WARNING - Non-critical field invalid in response ;CM-MAC=00:40:36:85:32:8e;CMTS-MAC=d4:ad:71:0c:69:62;CM-QOS=1.1;CM-VER=3.1;

   

10:24:16
Thu Jan 6 2022

 

Notice (6)

 

TLV-11 - unrecognized OID;CM-MAC=00:40:36:85:32:8e;CMTS-MAC=d4:ad:71:0c:69:62;CM-QOS=1.1;CM-VER=3.1;

   

10:24:21
Thu Jan 6 2022

 

Notice (6)

 

DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=00:40:36:85:32:8e;CMTS-MAC=d4:ad:71:0c:69:62;CM-QOS=1.1;CM-VER=3.1;

   

10:24:26
Thu Jan 6 2022

 

Warning (5)

 

REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=00:40:36:85:32:8e;CMTS-MAC=d4:ad:71:0c:69:62;CM-QOS=1.1;CM-VER=3.1;

   

10:24:27
Thu Jan 6 2022

 

Warning (5)

 

RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:85:32:8e;CMTS-MAC=d4:ad:71:0c:69:62;CM-QOS=1.1;CM-VER=3.1;

   

10:24:27
Thu Jan 6 2022

 

Warning (5)

 

Dynamic Range Window violation

   

10:24:27
Thu Jan 6 2022

 

Warning (5)

 

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:85:32:8e;CMTS-MAC=d4:ad:71:0c:69:62;CM-QOS=1.1;CM-VER=3.1;

   

10:24:27
Thu Jan 6 2022

 

Warning (5)

 

Dynamic Range Window violation

   

10:24:27
Thu Jan 6 2022

 

Warning (5)

 

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:85:32:8e;CMTS-MAC=d4:ad:71:0c:69:62;CM-QOS=1.1;CM-VER=3.1;

   

10:24:27
Thu Jan 6 2022

 

Warning (5)

 

Dynamic Range Window violation

   

10:24:27
Thu Jan 6 2022

 

Warning (5)

 

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:85:32:8e;CMTS-MAC=d4:ad:71:0c:69:62;CM-QOS=1.1;CM-VER=3.1;

   

10:24:27
Thu Jan 6 2022

 

Warning (5)

 

Dynamic Range Window violation

   

10:24:27
Thu Jan 6 2022

 

Warning (5)

 

RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:85:32:8e;CMTS-MAC=d4:ad:71:0c:69:62;CM-QOS=1.1;CM-VER=3.1;

   

10:24:27
Thu Jan 6 2022

 

Warning (5)

 

Dynamic Range Window violation

   

10:24:28
Thu Jan 6 2022

 

Warning (5)

 

RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:85:32:8e;CMTS-MAC=d4:ad:71:0c:69:62;CM-QOS=1.1;CM-VER=3.1;

   

10:24:28
Thu Jan 6 2022

 

Warning (5)

 

Dynamic Range Window violation

   

10:36:36
Thu Jan 6 2022

 

Critical (3)

 

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=00:40:36:85:32:8e;CMTS-MAC=d4:ad:71:0c:69:62;CM-QOS=1.1;CM-VER=3.1;

   

10:36:39
Thu Jan 6 2022

 

Warning (5)

 

DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=00:40:36:85:32:8e;CMTS-MAC=d4:ad:71:0c:69:62;CM-QOS=1.1;CM-VER=3.1;

 

 

   

 

Bottom of Form

 
  • JillPill's avatar
    JillPill
    New Contributor
    3 years ago

    And we were still connected without splitters when he tested.