Modem techies: Need advice Please

Right lol. Could be a real cluster of issues and not exactly related, which is why I didn't initially mention the pixelation of tvs.  Hubby was not able to run any bypasses tonight cuz he got caught up in work calls, unfortunately, but he is going to try and do it in the morning.

You mentioning the possibility of it even being something further down the line in the neighborhood is the other thing that has crossed my mind.  There has been alot of work around here in the last few months since Hurricane Ida, and even though everything was working fine when they originally got me back up, who's to say it didn't get messed up further down when they did other repairs? I just wonder, if that does happen to be the case, is it an easy find and fix or does it take some major effort? lol

I do understand that things take time, which is why I haven't been pushy the last couple of months, but it's just becoming harder and harder to work on unreliable internet and I thought after 2 months, it should at least be improving and not getting worse lol.