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Hagary
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WiderMouthOpen
13 days agoEsteemed Contributor
What model modem do you have? I don't recognize that last screen and I am somewhat familiar with Arris modems.
As for the logs, hard to read them all because of the pictures resolution, but I do see many T4 errors. That is caused by noise on the upstream. It's impossible for a customer to see the upstream SNR. Only Cox can see that. That is probably more a sign of your issue then the correctable errors. Just FYI so you don't go barking up the wrong tree.
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