Forum Discussion

Hagary's avatar
Hagary
New Contributor
14 days ago

Modem suddenly showing 3.2 BILLION errors on 2 channels, packet loss, Cox "looks fine"

How do you escalate to actual support in this place?  I'm a 15 year Cox residential customer with bulk internet through our HOA. Last time it took escalation to the FCC to get them to fix this.  They...
packet loss
Hagary's avatar
Hagary
New Contributor

More information shared with the team.

 

 

WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor
13 days ago

What model modem do you have? I don't recognize that last screen and I am somewhat familiar with Arris modems.

As for the logs, hard to read them all because of the pictures resolution, but I do see many T4 errors. That is caused by noise on the upstream. It's impossible for a customer to see the upstream SNR. Only Cox can see that. That is probably more a sign of your issue then the correctable errors. Just FYI so you don't go barking up the wrong tree.