Forum Discussion

Hagary's avatar
Hagary
Visitor
4 hours ago

Modem suddenly showing 3.2 BILLION errors on 2 channels, packet loss, Cox "looks fine"

How do you escalate to actual support in this place?  I'm a 15 year Cox residential customer with bulk internet through our HOA. Last time it took escalation to the FCC to get them to fix this.  They...
packet loss
RaquelD's avatar
RaquelD
Moderator
4 hours ago

Hello. I'm sorry to hear you have been having trouble with your internet that have not fully been resolved. We would be happy to look into this for you and address your concerns. When you have a moment, can you please email cox.help@cox.com with name, address, and link to forum thread so we can assist? You can also reach us on Twitter/X at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.  

  • Hagary's avatar
    Hagary
    Visitor
    3 hours ago

    I've sent the email and an "escalation team" rep emailed me to say there are no error on my modem.  I have sent a response with this pic from 2 hours ago: