Modem randomly lost the ability to use 5Ghz Wifi Band?
I have an Arris SBG6700-AC, and it has been working without any problems for quite some time. Today I noticed that my 5Ghz wifi SSID was missing, although it may have been like this for a few days. I went into the settings, and the place to set the 2.4 vs 5Ghz settings was completely gone. I would have believed that this was a hardware failure, but the 2.4/5Ghz options are physically missing from the web interface now. I checked old screenshots to confirm this. Tried a factory reset, the option didn't reappear.
I was going to investigate the firmware, check to see if there were any updates, but it turns out Cox manages the firmware... I wonder if they pushed something out and broke this feature on my modem/router?
Anyone have any thoughts?
Thanks in advance...
update-Just got off the phone with basic tech support - they claim that I need to pay for technical support to get help with this, and that they have zero control over the modems firmware, despite me just reading this a few minutes ago: https://forums.cox.com/forum_home/internet_forum/f/internet-forum/25781/firmware-update-for-user-owned-sb6141/100748?focus=true#100737 in which a LisaH (a Cox Form Mod) confirms Cox has this capability. Given that it's the software that has been broken and I have zero control over the software, I don't see how Cox could possibly expect me to pay. Little bit angry...