Forum Discussion

Gotcha29's avatar
Gotcha29
New Contributor III
5 years ago
Solved

Modem keeps restarting around every 24 hours ?

The event log on my modem shows it restarts every 24 hours and I get the same 3 errors TLV-11 - unrecognized OID;CM-MAC=xxxxxxxxxx;CMTS-MAC=xxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0; RCS Partial Service;C...
  • Gotcha29's avatar
    Gotcha29
    5 years ago

    Technician came out line signals on his end showed negative numbers there was an old filter in the box he removed went from 20 download channels to 32 looks like everything is fixed now.

JonathanJ's avatar
JonathanJ
Former Moderator
@Gotcha29

We like to take a closer look at your signal levels. When you have a moment please email the full-service address and full name to cox.help@cox.com.



Jonathan J
Cox Moderator
Gotcha29's avatar
Gotcha29
New Contributor III
5 years ago

Info sent

  • rizzle's avatar
    rizzle
    New Contributor
    5 years ago

    I have same issue in Pensacola, FL. I have a Cox panoramic Wifi router and it consistently drops and my streams pause for 15-30 seconds then continue or sometimes they drop completely and I have to physically reboot my modem. Would love to see the answer you get. Appears A LOT of users are experiencing this all over the country.

    • Gotcha29's avatar
      Gotcha29
      New Contributor III
      5 years ago

      Technician came out line signals on his end showed negative numbers there was an old filter in the box he removed went from 20 download channels to 32 looks like everything is fixed now.

    • KevinM2's avatar
      KevinM2
      Former Moderator
      5 years ago
      @Rizzle, intermittent connectivity can be caused by a wide variety of factors, such as faulty equipment or wiring, signal-related issues, or inadequate WiFi coverage. Here's some additional information that provides ways to improve your service:

      www.cox.com/.../understanding-speed-test-results.html
      www.cox.com/.../fixing-slow-wifi.html

      Your modem levels look healthy, and I'm not seeing any packet loss currently. For further assistance, please reach out to us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
    • Gotcha29's avatar
      Gotcha29
      New Contributor III
      5 years ago

      They are coming out tomorrow I will let you know what they found out.