Modem automatically reboots
So I have the CGM4331COM Revision 2.2 and my modem has been automatically rebooting at least 2-3 times a day. I’ve had COX come out to the house yesterday July 9th 2023 and they couldn’t find an issu...
Forum Discussion
I’m not sure how to check my single levels
Go to 192.168.0.1 in a browser then login with username:admin password:password(unless changed). Then click on Connections on the left, then click on Cox Network. Scroll down a bit and you should see your downstream and upstream levels. Unfortunately I don't think the gateway displays the event logs that might show why the modem is rebooting but Cox tier 2 should be able to read them remotely.
COX pushes software updates that seem to always break things
That is why I don't recommend using the Cox Panoramic gateway if possible. Not only do you have to pay monthly for it, but I find it's performance and features to be lack luster. Without owning your own router, you can't control the firmware. However that may have no relevance to your problem.
Sorry I’m not sure if my reply saved or not. What do I need to be looking for?
Your downstream and upstream power levels, SNR and uncorrectables. Downstream should be between +10dB and -10dB and SNR should be above 35. Upstream should be below 50. Uncorrectables should be as low as possible but they clear after every reboot. If copy/pasting doesn't seem to work, upload a screenshot to Imgur and post a link.
