Forum Discussion

SantaBarbarian's avatar
SantaBarbarian
New Contributor
4 years ago

Massive gaming ping fluctuation - I’ve tested everything

When connecting to game servers a few states away, my ping is higher than colleagues who connect to the same server from Paris France. I have friends who connect from other ISPs in LA about an hour s...
gaming support
ping
Dboe's avatar
Dboe
New Contributor II
4 years ago

I have the same issues as well.  I would just file a complaint with the FCC at this point.  It looks like COX's strategy is to close their eyes and open them when the pandemic winds down.  I would also try supporting any efforts for municipal fiber.  At this point in my life, I am seriously considering running for office just to resolve this.

  • SharonL's avatar
    SharonL
    Former Moderator
    4 years ago
    Hello,

    This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

    Thank you.
     
    Sharon
    Cox Support Forum Moderator
    • Dboe's avatar
      Dboe
      New Contributor II
      4 years ago

      I've had someone investigate my account, but no resolution has been done.  No compensation for bad internet and no fix for poor quality internet.  I have been fighting this issue every single day since I have been a Cox customer at my new address.  Today I filed an FCC complaint because the issue is getting much worse, and no one from Cox is doing anything about it.

    • Dboe's avatar
      Dboe
      New Contributor II
      4 years ago

      I've had someone investigate my account, but no resolution has been done.  No compensation for bad internet and no fix for poor quality internet.  I have been fighting this issue every single day since I have been a Cox customer at my new address.  Today I filed an FCC complaint because the issue is getting much worse, and no one from Cox is doing anything about it.