Massive fee increase
I have been a loyal Cox customer for 32 years. Today, I got a text message from Cox out of the blue (as in no advanced notice that this was going to be happening) that my internet fee just went up 3...
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I find that information helpful. Thank you for sharing. That may have made up my mind on how to proceed. My internet has been out since Wednesday while not cox’s fault they are providing no estimates on when it will be repaired. They don’t have fiber in my neighborhood.
Thank you, briankmpks. I appreciate your empathy and validation. Sorry that you're dealing with such a long outage and hope that gets resolved soon. I'm not sure why I got slapped down by the moderator for my post. I saw multiple other posts on this site complaining about big fee increases, to which the moderators responded with apparent desire to resolve the situation and keep the customer's business.
Hello, I am very sorry you’ve not had the best experience with Cox. We're here to assist and want to ensure that your concerns are being met. Billing issues would not be resolved on this platform as other customers cannot assist with such matters. I understand how important communication and reliable service is. We value your business, and I would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!
Our teams are available to assist 24/7. Please email us and we would be happy to continue.
I have and you keep pointing me to a. Outage map that doesn’t work, and asking me to sign up for text message updates. Been no updates since the storm. I call you support number and get an automated message and then disconnected. Get told that service would be restored on 2 different days that have passed. Service still not restored. Called today and was disconnected when asked to speak with a tech. Cox didn’t cause the outage but their lack of communication/ customer service is frustrating.
Briankmpks, we truly apologize for your poor experience. The information that's available on our Cox app is the latest information available regarding the outage. Once any additional information is made available, it will be made available on our Cox app first. We sincerely apologize that it's taking longer than expected to resolve the outage. If we can be of additional support to you feel free to email us.
