Mailbox quota full

I am sorry about that, that should have been discussed during the downgrade. One thing you may want to do would be to organize the messages by size (click sort by and then size in webmail). This will arrange the emails by the largest file size first and then you can delete the larger messages that you do not need (especially the one's with large attachments). Another option would be to temporarily upgrade you back to the previous level of service which would increase the email storage size back to where it was. Once you have cleared the mail down to a more manageable size, we could then put you back to the preferred 100 (this should be able to be done as long as there are not any special discounts attached to the current level of service, otherwise that would be lost in the process). The third and probably least desirable option would be to setup your email on a computer or mobile device using a mail program (Outlook, Mac Mail, etc.) and then set it up using a pop server so that all of the mail would then be downloaded from our mail server/webmail onto that computer. The downside to this of course would be that the current mail would no longer be seen on webmail when that is completed, but it would take it off of our servers so that your email storage is wiped clean. If the 2nd option is something that you would like to look into, you can email our team at cox.help@cox.com with your name/address and link to this thread.

Brian
Cox Support Forum Moderator