Lowe power levels on my Arris Modem
So according to arris my power levels should be around 45-61 dBmV. This can be seen here:
Arris official recommendation
For some reason on my Arris modem, I am only getting around 35. Scre...
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Did you buy this? It appears to be Cat6. Why do you call it Cat5? Cat5 is like 20 years old so you'd know if you have an old cable.
This cable is fine. You connect this cable directly to your laptop and not to a USB adapter?
What's the make and model of your modem?
Directly to the laptop. This product doesn't say any info on if its cat5 or not. I just purchased a cat6 one just in case. I am using a Netgear nighthawk R7000
The Tech Specs on the page you sent listed Cat6. If you just bought it, it's at least a Cat6. It's fine. Don't order another if you don't need it.
I wanted the make and model of you modem....not router.
Oh sorry about that.I am using a Arris SB8200
All you components are compatible with 500 Mbps. Have you logged into your Cox account to Reset your modem?
From now on, only test directly connected to the WAN port of your Arris. Leave your router out of the loop until you measure at least 400 Mbps.
Yea I have been with support like 6 times. I have done all sorts of hard reset and factory resets.
I don't know what a "hard reset" is. A Reset from your account. You do it.
Oh yea on the website. This was one of the first things I did actually!
Call Cox to re-provision your Internet service. Inform the rep you've measured directly from the modem, reboot, reset but nothing gets to 500 Mbps.
Ok just got off the phone with them again. They said that the power levels they are seeing on their end are normal and that re provisioning my account wouldn't be something they would do.
He said my only option is to have someone take a look which would cost money, but I can't afford that right now.
Re-provisioning is something Cox can do.
It's bad they're giving you the runaround (no help & tech visits) but you'll just have to endure it.
Call Cox (again), explain what you've done and request to be escalated to either a supervisor or level-2 tech support.
I don't know if re-provisioning will resolve this but at least a knowledgeable, experienced and skilled engineer could provide the answer. As of now, you've been dealing with the Help Desk. Anyone can work a Help Desk.
The person who gave me this info was a level 2 person. He said that there is nothing else he can do form his end.
Should I call again?
A level-2 tech said he or she wouldn't re-provision your account although you're only getting half of your promised bandwidth? I''m afraid an incompetency has spread like COVID throughout Cox.
Ugh...call again...keep going.
