Losing service multiple times a day
I have cox 2 gig service and for over a month now, my internet just quits working and the modem light turns red. I have contacted support (which is a waste of time) multiple times with zero resolutio...
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This same thing happened to me by the Cox “supervisor tech”. Matthew was his name. In the Tulsa OK market. He was an actual employee of Cox and not a subcontractor. I have had cox for 15 years and I’m getting really close to shopping around. I’m sick of the runaround. Everything from the Cox access box to my house is all new now. Cox paid for a new line (that is still not buried). I paid for new lines in my house. I paid for new router and modem system. Still dropping. And not this Matthew cancels my appointment. The left had doesn’t know what the right hand is doing. Not only should I not have to pay anything for any of these calls that replaced the wiring, I am owed at least a month or two of service fees back. Sorry you’re in the same boat.
Thanks for letting me know and this is very frustrating. It’s definitely a service/supply issue from cox, but they seem to not care and haven’t even owned up to the issue. They just keep acting like nothing is wrong.
