Losing service multiple times a day
I have cox 2 gig service and for over a month now, my internet just quits working and the modem light turns red. I have contacted support (which is a waste of time) multiple times with zero resolutio...
Forum Discussion
Anything change last month when the problem started? Also, can you post your signal levels from 192.168.0.1 > user;admin password;password > Connection > Cox Network > Scroll down and look for downstream and upstream levels. Might need to scroll around and take several screenshots to show the data.
Last, how does the coax get from the street to the room the modem is in? Any splitters, filters, or amps? Do you live in a house or a apartment?
Nothing changed. No splitters and they have now installed a filter but couldn’t answer why they installed when it was never there before and everything was working well. I live in a house and the first tech came here and replaced the coax from the street to the house without taking a reading before or after he replaced it
So you live in a house and the coax goes direct from the pole to the room the modem is in(besides filter)? You are internet only and only have 1 outlet in your house? Also, does the problem effect both wired and wireless devices? Do you see anything under Troubleshooting > Logs > Event logs? Don't post the logs unless you edit out the HFC MAC address.
