Losing service multiple times a day
I have cox 2 gig service and for over a month now, my internet just quits working and the modem light turns red. I have contacted support (which is a waste of time) multiple times with zero resolutio...
Forum Discussion
Hi Threeinhand,
i can't imagine how upset I would be if I were in your shoes. I am truly sorry for the frustration and aggravation you have been through. I would really like to investigate what is happening and look into why we didn't send out the replacement modem. Please send us an email to Cox.help@cox.com with your account details. Be sure to include the URL.
Cox Support Forum Moderator
I am curious. Who marked the moderator's post as the solution? It doesn't seem to be OP. I mention it because there have been reports of posts being marked a solution by moderators and/or someone else, even when the problem isn't solved.
This isn’t a solution.
I'm really sorry for the issues you're experiencing, as well. Please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post. I want to help.
