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chrisa511's avatar
chrisa511
New Contributor II
4 years ago

Like clockwork

Today is the sixth night in a row that my internet has gone down after working fine all day. Tonight it went down at 7:30 on the dot. I hope cox plans on crediting accounts for the now six nights in a row I’ve been without internet. And NO explanation provided by anyone aside from trying to get more money out of people to have a technician come out in the middle of a pandemic when this is obviously service being taken down at the same time each night, not a problem with equipment. I see I am not the only one with this issue by far. Please be transparent with your customers, Cox, especially considering the exorbitant fees we pay for an unreliable service. 

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