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JeffinLouisiana's avatar
JeffinLouisiana
Contributor
4 years ago

Large outage Louisiana

The internet went out at 3pm today in Kenner LA.   Next update said 744pm.   Now it says 11:44pm.    One update even said 730am the next day.   Does anybody know what happened?      Must have been something big.         Whole neighborhood is out.

Outage alert - There's currently an outage in your area that could be impacting your TV, Internet and Telephone services. We're working to fix the problem.

Estimated Time to Repair: 06/02/2021 11:44 PM

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  • BenS1's avatar
    BenS1
    Former Moderator
    Hi @JeffinLouisiana
    Technicians are working at the moment to repair the outage in your neighborhood. The estimated time of repair is approximately 1:55 AM. Because the outage is so large this time may be extended as we move closer to a resolution. There is no additional information on the outage at this time. We appreciate your patience while our crews work to get your service back up and running. You can also text UPDATE to 269898 for outage updates or the Cox app (links below) to view declared outage details.

    Apple Devices - itunes.apple.com/.../id415894489
    Android Devices - play.google.com/.../details

    Ben S.
    Cox Support Forums Moderator
    • JeffinLouisiana's avatar
      JeffinLouisiana
      Contributor

      When you say the outage is large, do you mean city size outage or region wide?    

      • BenS1's avatar
        BenS1
        Former Moderator
        @JeffinLouisiana

        The outage area covers 1300-1500 W Esplanade Ave and some of Pheonix St.



        Ben S.
        Cox Support Forums Moderator