Forum Discussion

DNathing's avatar
DNathing
New Contributor
12 months ago

Large number of Uncorrectables causing internet to be basically unusable.

This is what I have been experiencing for the past few weeks and don't know what's wrong or what could be wrong. I do not have splitters/amplifiers installed and I have replaced the cable that go...
  • WiderMouthOpen's avatar
    12 months ago

    If you have a direct connection then you need a technician. Signal levels are pretty bad. Your SNR should be above 36. When was the last time you had a technician out?

  • Shaun_A's avatar
    Shaun_A
    12 months ago

    WiderMouthOpen, unfortunately we cannot see the signal that is on the outside of the home.  We can see the signal as it hits the modem during a query. A field technician would definitely be needed to check any further.