Forum Discussion

Hisoka's avatar
Hisoka
New Contributor
4 years ago

Large amount of Uncorrected downstream, intermittent service drops

Hello, I've been running the gigablast tier now for a few months, and while peak speeds are as expected, I do have frequent blips in service. Looking at the modem stats, I seem to have very high...
SharonL's avatar
SharonL
Former Moderator
Hello, this appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thank you.

Sharon
Cox Support Forum Moderator
Hisoka's avatar
Hisoka
New Contributor
4 years ago

Thank you. I have sent an email to the address provided and will wait for a reply.