Forum Discussion

Ladybird's avatar
Ladybird
New Contributor II
11 months ago

Items going to spam folder that are not spam!!!

  For some reason some of my emails are going to the spam folder, I click that they are not spam but they continue to go to that folder/file. How do you get something from Spam back to normal email f...
ChrisJ2's avatar
ChrisJ2
Moderator
11 months ago
Hi, there. If all of your email is going to SPAM, there may be a rule that's causing it, or it might need for us to address it. Please email Cox.Help@cox.com with your name and a copy of this forum message. We'd be happy to help. -ChrisJ - Cox Forums Moderator
  • Flinx's avatar
    Flinx
    Contributor
    11 months ago

    same here if I disable all my filters certain emails still go to the spam folder and the old setting to enable spam filtering is not there anymore.

    creating a filter rule to "whitelist" an email does not work because the emails are going direct to the spam folder.

    please don't tell me to go to cox tech support. a tech support call takes at minimum an hour and they always blame users for the problem.