Issue Activating Modem, Error 403
Hello,
I started a new service with Cox yesterday but have been unable to activate my modem. For reference I'm using an Arris Surfboard SB6183 modem. My primary question is if I've used the modem w...
Forum Discussion
Your ARRIS Surfboard SB6183 is authorized on the Cox network: DOCSIS 3.0, 16 × 4, Ultimate (300 Mbps / 30 Mbps).
The unrecognized OID is interesting. It may have an identity assigned by your previous ISP. The firmware of your modem may also have a version or update not authorized on the Cox network. I don't know if resetting a modem would blank its firmware to factory defaults, but it could clear the OID.
Why not reset? Won't hurt nothing.
Hi Bruce, thanks for the response. I don't see where I can upload pictures here so I've copied the text of below, apologies for the formatting as I'm on my phone. Will go ahead and try the factory reset when I get home if nothing else jumps out at you.
Status The statuses listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem. Startup Procedure Procedure Status Comment Acquire Downstream Channel Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK Security Enabled BPI+ DOCSIS Network Access Enabled Allowed Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables 1 Locked QAM256 3 795000000 Hz 10.1 dBmV 39.7 dB 0 0 2 Locked QAM256 2 789000000 Hz 10.0 dBmV 39.7 dB 0 0 3 Locked QAM256 1 783000000 Hz 10.0 dBmV 39.7 dB 0 0 4 Locked QAM256 4 801000000 Hz 10.1 dBmV 39.7 dB 0 0 5 Locked QAM256 5 807000000 Hz 10.0 dBmV 39.6 dB 0 0 6 Locked QAM256 6 813000000 Hz 9.9 dBmV 39.6 dB 0 0 7 Locked QAM256 7 819000000 Hz 9.8 dBmV 39.5 dB 1 0 8 Locked QAM256 8 825000000 Hz 9.9 dBmV 39.6 dB 0 0 9 Locked QAM256 17 879000000 Hz 8.6 dBmV 39.2 dB 0 0 10 Locked QAM256 18 885000000 Hz 8.5 dBmV 39.1 dB 1 0 11 Locked QAM256 19 891000000 Hz 8.3 dBmV 39.1 dB 1 0 12 Locked QAM256 20 897000000 Hz 8.0 dBmV 38.9 dB 1 0 13 Locked QAM256 21 903000000 Hz 7.7 dBmV 38.8 dB 0 0 14 Locked QAM256 22 909000000 Hz 7.7 dBmV 38.7 dB 0 0 15 Locked QAM256 23 915000000 Hz 7.7 dBmV 38.6 dB 0 0 16 Locked QAM256 24 921000000 Hz 7.9 dBmV 38.6 dB 0 0 Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 2 5120 Ksym/sec 29900000 Hz 42.2 dBmV 2 Locked ATDMA 1 5120 Ksym/sec 36300000 Hz 42.2 dBmV 3 Locked ATDMA 3 5120 Ksym/sec 23500000 Hz 42.2 dBmV 4 Locked ATDMA 4 5120 Ksym/sec 16900000 Hz 42.2 dBmV Current System Time: Tue Apr 14 13:22:22 2020
