Is it time to accept the Cox can’t handle it?
This isn’t a complaint, or even a criticism, but rather just a practical question. For the last week there have been almost daily internet outages in my area (Tucson, 85719). The only answer the level 1 help desk support ever has is “there is a problem in your area, we are working on it.” (Their lack of information is not their fault—I never blame the support call center people.) I’ve seen other messages suggesting it might be a load-related issue. However, Cox is not very forthcoming about how wide of an area is affected by these problems.
My question is this: is anyone else out there experiencing something similar, or have you in the past? I’m starting to believe Cox simply doesn’t have an infrastructure capable of providing reliable service. If that’s the case, I would like to leave them now and get satellite or some other option rather than continually being annoyed at downtime every single day. On the other hand, they have been fine in general for the previous year or so, so I don’t want to jump ship if they are repairing something in my area and it truly will be FIXED in some reasonable amount of time.
I would love to know if anyone else is having this experience, or has any information or advice about all of these problems I’ve been experiencing in the last week or so.