Internet upload speed dropping.
My internet upload speeds are usually 20Mbps. But around 5-10pm they "magically" seem to be dip down to less than 1Mbps before going back to normal. Even during the day my download and upload speeds ...
Forum Discussion
The internet speeds just dropped for me
AsianInvasion
Thanks for joining our community forums! Welcome to our community.
I tried to locate your account using your forums credentials so I could review your modem's connection to our network, but the email you used to register for our forums doesn't seem to be tied to your account. While the minimum supported DOCSIS version depends on your Cox Internet package, we recommend using a DOCSIS 3.1 modem or gateway for an optimal internet experience. Please reference the currently supported devices at https://www.cox.com/residential/support/cox-certified-cable-modems.html. Should you opt to choose a different device. (Changing to a DOCSIS 3.1 modem is not a guarantee for a resolution, but it does future-proof you somewhat when it comes to any speed increases we may push out, and 3.1 modems offer more efficient performance that the 3.0 counterparts.)
Given your experience when contacting support so far, I understand if you'd like to continue to troubleshoot with our community members. Please keep in mind that some issues will beyond the scope of support available from our users. If you need additional assistance once you have exhausted troubleshooting on your end please send us an email containing your full name, complete street address, detailed description of the issue and a link to your forum post to cox.help@cox.com. If you prefer, you can also reach our forums moderators via social media on Facebook, Twitter or Instagram.
