Forum Discussion

Suellen74's avatar
Suellen74
New Contributor
2 years ago

Internet up/down during the day

For the last week or so, my internet goes up and down, usually during the middle of the day 11am - 4pm.    Cox insists there are no outages but it is obvious the internet is slowed.    Do you not have enough resources to provide consistent service to your customers or is this a metered issue where some customers are provided better service?

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor
    2 years ago

    Is the problem slow internet or no internet? If no internet, do you lose lights on your modem? If slow, have you tried connecting direct to the modem with ethernet? BTW, what model modem/router/combo do you have?