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AlanSalinas
New Contributor
3 years ago

Internet timeout issues

My modem is a Netgear CM1000v2 and I experience intermittent timeout on my internet. Sometimes its both the upload/download. Other times its just the upload. Issues been going on for awhile. 

Time Priority Description
2021-08-20, 15:54:27 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 3.;CM-MAC=08:36:c9:ce:19:b8;CMTS-MAC=d4:ad:71:0c:99:d2;CM-QOS=1.1;CM-VER=3.1;
2021-08-20, 15:53:59 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=08:36:c9:ce:19:b8;CMTS-MAC=d4:ad:71:0c:99:d2;CM-QOS=1.1;CM-VER=3.1;
2021-08-20, 15:37:39 Warning (5) Dynamic Range Window violation
2021-08-20, 15:37:39 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=08:36:c9:ce:19:b8;CMTS-MAC=d4:ad:71:0c:99:d2;CM-QOS=1.1;CM-VER=3.1;
2021-08-20, 15:37:39 Warning (5) Dynamic Range Window violation
2021-08-20, 15:37:39 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=08:36:c9:ce:19:b8;CMTS-MAC=d4:ad:71:0c:99:d2;CM-QOS=1.1;CM-VER=3.1;
2021-08-20, 15:37:39 Warning (5) Dynamic Range Window violation
2021-08-20, 15:37:39 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=08:36:c9:ce:19:b8;CMTS-MAC=d4:ad:71:0c:99:d2;CM-QOS=1.1;CM-VER=3.1;
2021-08-20, 15:28:20 Warning (5) Dynamic Range Window violation
2021-08-20, 15:28:20 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=08:36:c9:ce:19:b8;CMTS-MAC=d4:ad:71:0c:99:d2;CM-QOS=1.1;CM-VER=3.1;
2021-08-20, 15:21:02 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=08:36:c9:ce:19:b8;CMTS-MAC=d4:ad:71:0c:99:d2;CM-QOS=1.1;CM-VER=3.1;
2021-08-20, 15:17:59 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 3.;CM-MAC=08:36:c9:ce:19:b8;CMTS-MAC=d4:ad:71:0c:99:d2;CM-QOS=1.1;CM-VER=3.1;
2021-08-20, 15:17:30 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=08:36:c9:ce:19:b8;CMTS-MAC=d4:ad:71:0c:99:d2;CM-QOS=1.1;CM-VER=3.1;
2021-08-20, 15:11:28 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=08:36:c9:ce:19:b8;CMTS-MAC=d4:ad:71:0c:99:d2;CM-QOS=1.1;CM-VER=3.1;
2021-08-20, 14:34:16 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=08:36:c9:ce:19:b8;CMTS-MAC=d4:ad:71:0c:99:d2;CM-QOS=1.1;CM-VER=3.1;
2021-08-20, 14:33:51 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=08:36:c9:ce:19:b8;CMTS-MAC=d4:ad:71:0c:99:d2;CM-QOS=1.1;CM-VER=3.1;
2021-08-20, 14:16:33 Warning (5) Dynamic Range Window violation
2021-08-20, 14:16:33 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=08:36:c9:ce:19:b8;CMTS-MAC=d4:ad:71:0c:99:d2;CM-QOS=1.1;CM-VER=3.1;
2021-08-20, 14:16:33 Warning (5) Dynamic Range Window violation
2021-08-20, 14:16:33 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=08:36:c9:ce:19:b8;CMTS-MAC=d4:ad:71:0c:99:d2;CM-QOS=1.1;CM-VER=3.1;
2021-08-20, 14:04:16 Warning (5) Dynamic Range Window violation
2021-08-20, 14:04:16 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=08:36:c9:ce:19:b8;CMTS-MAC=d4:ad:71:0c:99:d2;CM-QOS=1.1;CM-VER=3.1;
2021-08-20, 14:04:16 Warning (5) Dynamic Range Window violation
2021-08-20, 14:04:16 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=08:36:c9:ce:19:b8;CMTS-MAC=d4:ad:71:0c:99:d2;CM-QOS=1.1;CM-VER=3.1;
2021-08-20, 14:04:16 Warning (5) Dynamic Range Window violation
2021-08-20, 14:04:16 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=08:36:c9:ce:19:b8;CMTS-MAC=d4:ad:71:0c:99:d2;CM-QOS=1.1;CM-VER=3.1;
2021-08-20, 14:04:08 Notice (6) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=08:36:c9:ce:19:b8;CMTS-MAC=d4:ad:71:0c:99:d2;CM-QOS=1.1;CM-VER=3.1;
2021-08-20, 14:03:58 Notice (6) TLV-11 - unrecognized OID;CM-MAC=08:36:c9:ce:19:b8;CMTS-MAC=d4:ad:71:0c:99:d2;CM-QOS=1.1;CM-VER=3.1;
2021-08-20, 14:03:57 Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=08:36:c9:ce:19:b8;CMTS-MAC=d4:ad:71:0c:99:d2;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv4
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=08:36:c9:ce:19:b8;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2021-08-13, 13:52:51 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=08:36:c9:ce:19:b8;CMTS-MAC=d4:ad:71:0c:99:d2;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=08:36:c9:ce:19:b8;CMTS-MAC=d4:ad:71:0c:99:d2;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=08:36:c9:ce:19:b8;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2021-08-13, 12:34:17 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=08:36:c9:ce:19:b8;CMTS-MAC=d4:ad:71:0c:99:d2;CM-QOS=1.1;CM-VER=3.1;
2021-08-13, 07:56:17 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=08:36:c9:ce:19:b8;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2021-08-13, 07:56:13 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=08:36:c9:ce:19:b8;CMTS-MAC=d4:ad:71:0c:99:d2;CM-QOS=1.1;CM-VER=3.1;
2021-08-13, 07:55:54 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=08:36:c9:ce:19:b8;CMTS-MAC=d4:ad:71:0c:99:d2;CM-QOS=1.1;CM-VER=3.1;
2021-08-13, 07:55:53 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=08:36:c9:ce:19:b8;CMTS-MAC=d4:ad:71:0c:99:d2;CM-QOS=1.1;CM-VER=3.1;
2021-08-13, 07:55:34 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=08:36:c9:ce:19:b8;CMTS-MAC=d4:ad:71:0c:99:d2;CM-QOS=1.1;CM-VER=3.1;


<tabindex=-1>Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 855000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enable BPI+
IP Provisioning Mode Honor MDD IPv4 only

<tabindex=-1>Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR / MER Unerrored Codewords Correctable Codewords Uncorrectable Codewords
1 Locked QAM256 13 855000000 Hz -0.6 dBmV 43.2 dB 312990283 4 30
2 Locked QAM256 1 783000000 Hz -1.1 dBmV 43.3 dB 311912572 23 120
3 Locked QAM256 2 789000000 Hz -0.5 dBmV 43.4 dB 311916678 46 59
4 Locked QAM256 3 795000000 Hz -0.8 dBmV 43.3 dB 311920415 27 105
5 Locked QAM256 4 801000000 Hz -0.9 dBmV 43.1 dB 311907895 47 53
6 Locked QAM256 5 807000000 Hz -0.9 dBmV 43.1 dB 311926890 17 75
7 Locked QAM256 6 813000000 Hz -1.1 dBmV 43.2 dB 311930166 13 61
8 Locked QAM256 7 819000000 Hz -0.6 dBmV 43.3 dB 311935387 17 79
9 Locked QAM256 8 825000000 Hz -1.2 dBmV 43.0 dB 311940183 53 8
10 Locked QAM256 9 831000000 Hz -0.6 dBmV 43.4 dB 311943917 9 30
11 Locked QAM256 10 837000000 Hz -1.5 dBmV 43.0 dB 311947372 6 32
12 Locked QAM256 11 843000000 Hz -0.9 dBmV 43.1 dB 311951588 9 25
13 Locked QAM256 12 849000000 Hz -1.3 dBmV 43.0 dB 311966609 8 33
14 Locked QAM256 14 861000000 Hz -1.5 dBmV 42.9 dB 311970315 29 3
15 Locked QAM256 15 867000000 Hz -0.9 dBmV 43.2 dB 311974332 28 3
16 Locked QAM256 16 873000000 Hz -1.5 dBmV 43.0 dB 311978038 11 27
17 Locked QAM256 33 357000000 Hz -2.5 dBmV 43.1 dB 311980954 183 276
18 Locked QAM256 34 363000000 Hz -1.9 dBmV 43.7 dB 311985137 165 195
19 Locked QAM256 35 369000000 Hz -2.2 dBmV 43.5 dB 311987411 359 398
20 Locked QAM256 36 375000000 Hz -1.8 dBmV 43.6 dB 311992703 117 222
21 Locked QAM256 37 381000000 Hz -2.1 dBmV 43.5 dB 311996419 117 176
22 Locked QAM256 38 387000000 Hz -1.6 dBmV 43.8 dB 312000181 120 178
23 Locked QAM256 39 393000000 Hz -1.6 dBmV 43.8 dB 312004088 112 141
24 Locked QAM256 40 399000000 Hz -1.3 dBmV 43.9 dB 312007992 94 134
25 Locked QAM256 41 405000000 Hz -1.2 dBmV 43.9 dB 312010946 83 132
26 Locked QAM256 42 411000000 Hz -1.1 dBmV 43.9 dB 312015059 91 163
27 Locked QAM256 43 417000000 Hz -1.0 dBmV 44.1 dB 312018359 82 161
28 Locked QAM256 44 423000000 Hz -1.4 dBmV 43.9 dB 312022519 81 168
29 Locked QAM256 45 429000000 Hz -0.7 dBmV 44.1 dB 312025952 58 179
30 Locked QAM256 46 435000000 Hz -1.2 dBmV 44.0 dB 312028284 73 179
31 Locked QAM256 47 441000000 Hz -0.8 dBmV 44.0 dB 312046102 59 145
32 Locked QAM256 48 447000000 Hz -1.7 dBmV 43.7 dB 312032885 64 146

<tabindex=-1>Upstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power
1 Locked ATDMA 1 17400000 Hz 49.3 dBmV
2 Locked ATDMA 2 23900000 Hz 49.8 dBmV
3 Locked ATDMA 3 30300000 Hz 49.8 dBmV
4 Locked ATDMA 4 36700000 Hz 49.3 dBmV
5 Locked ATDMA 6 12600000 Hz 46.3 dBmV
6 Not Locked Unknown 0 0 Hz 0.0 dBmV
7 Not Locked Unknown 0 0 Hz 0.0 dBmV
8 Not Locked Unknown 0 0 Hz 0.0 dBmV

<tabindex=-1>Downstream OFDM Channels
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power SNR / MER Active Subcarrier Number Range Unerrored Codewords Correctable Codewords Uncorrectable Codewords
1 Locked 0, 1, 2, 3 159 300000000 Hz -2.1 dBmV 41.0 dB 1108 ~ 2987 117867091 66191852 4761
2 Not Locked 0 0 0 Hz -2.7 dBmV 0.0 dB 0 ~ 4095 0 0 0

<tabindex=-1>Upstream OFDMA Channels
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power
1 Not Locked Unknown 0 0 Hz 0 dBmV
2 Not Locked Unknown 0 0 Hz 0 dBmV
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