Internet started going out multiples time a day again

Question

I posted here 6 months ago about my&nbsp;Arris S33 modem that seems to lose power multiple times a day (the LED indicator just goes Amber at random).&nbsp;A tech had to come out after that and the problem seemed to be fixed when he took out a splitter that was not necessary.Until last week this started happening again.&nbsp;I have posted the upstream/downstream channels. Can I please get some insight on what I need to do to fix this?&nbsp;Downstream Channels&nbsp;Channel IDLock StatusModulationFrequencyPowerSNR/MERCorrectedUncorrectables37LockedQAM256189000000 Hz6 dBmV43 dB001LockedQAM256735000000 Hz5 dBmV43 dB002LockedQAM256741000000 Hz5 dBmV43 dB003LockedQAM256747000000 Hz5 dBmV43 dB004LockedQAM256753000000 Hz5 dBmV43 dB005LockedQAM256759000000 Hz5 dBmV43 dB006LockedQAM256765000000 Hz5 dBmV43 dB007LockedQAM256771000000 Hz5 dBmV43 dB008LockedQAM256777000000 Hz5 dBmV43 dB0025LockedQAM256117000000 Hz5 dBmV42 dB0026LockedQAM256123000000 Hz5 dBmV42 dB0027LockedQAM256129000000 Hz5 dBmV42 dB0028LockedQAM256135000000 Hz5 dBmV43 dB0029LockedQAM256141000000 Hz5 dBmV43 dB0030LockedQAM256147000000 Hz5 dBmV43 dB0031LockedQAM256153000000 Hz5 dBmV43 dB0032LockedQAM256159000000 Hz5 dBmV43 dB0033LockedQAM256165000000 Hz5 dBmV42 dB0034LockedQAM256171000000 Hz5 dBmV42 dB0035LockedQAM256177000000 Hz5 dBmV43 dB0036LockedQAM256183000000 Hz5 dBmV43 dB0038LockedQAM256195000000 Hz6 dBmV43 dB0039LockedQAM256201000000 Hz6 dBmV43 dB0040LockedQAM256207000000 Hz6 dBmV43 dB0041LockedQAM256213000000 Hz6 dBmV43 dB0042LockedQAM256219000000 Hz6 dBmV43 dB0043LockedQAM256225000000 Hz6 dBmV43 dB0044LockedQAM256231000000 Hz5 dBmV43 dB0045LockedQAM256237000000 Hz5 dBmV43 dB0046LockedQAM256243000000 Hz5 dBmV43 dB0047LockedQAM256249000000 Hz5 dBmV43 dB0048LockedQAM256255000000 Hz5 dBmV43 dB00159LockedOFDM PLC300000000 Hz4 dBmV42 dB132811860160LockedOFDM PLC918000000 Hz1 dBmV40 dB104303060&nbsp;Upstream Channels&nbsp;Channel IDLock StatusUS Channel TypeFrequencyWidthPower1LockedSC-QAM17600000 Hz640000036.3 dBmV2LockedSC-QAM24000000 Hz640000036.8 dBmV3LockedSC-QAM30400000 Hz640000036.3 dBmV4LockedSC-QAM36800000 Hz640000036.8 dBmV6LockedOFDMA36800000 Hz4400000031.8 dBmV

latitias · Answer

Hi Ryan32,&nbsp;I am sorry to learn of your troubles and I want to help. &nbsp;Please send us an email to cox.help@cox.com with your full service address for further assistance. &nbsp;&nbsp;Cox Forums Support Moderator&nbsp;

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Internet started going out multiples time a day again

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Channel ID	Lock Status	Modulation	Frequency	Power	SNR/MER	Corrected	Uncorrectables
37	Locked	QAM256	189000000 Hz	6 dBmV	43 dB	0	0
1	Locked	QAM256	735000000 Hz	5 dBmV	43 dB	0	0
2	Locked	QAM256	741000000 Hz	5 dBmV	43 dB	0	0
3	Locked	QAM256	747000000 Hz	5 dBmV	43 dB	0	0
4	Locked	QAM256	753000000 Hz	5 dBmV	43 dB	0	0
5	Locked	QAM256	759000000 Hz	5 dBmV	43 dB	0	0
6	Locked	QAM256	765000000 Hz	5 dBmV	43 dB	0	0
7	Locked	QAM256	771000000 Hz	5 dBmV	43 dB	0	0
8	Locked	QAM256	777000000 Hz	5 dBmV	43 dB	0	0
25	Locked	QAM256	117000000 Hz	5 dBmV	42 dB	0	0
26	Locked	QAM256	123000000 Hz	5 dBmV	42 dB	0	0
27	Locked	QAM256	129000000 Hz	5 dBmV	42 dB	0	0
28	Locked	QAM256	135000000 Hz	5 dBmV	43 dB	0	0
29	Locked	QAM256	141000000 Hz	5 dBmV	43 dB	0	0
30	Locked	QAM256	147000000 Hz	5 dBmV	43 dB	0	0
31	Locked	QAM256	153000000 Hz	5 dBmV	43 dB	0	0
32	Locked	QAM256	159000000 Hz	5 dBmV	43 dB	0	0
33	Locked	QAM256	165000000 Hz	5 dBmV	42 dB	0	0
34	Locked	QAM256	171000000 Hz	5 dBmV	42 dB	0	0
35	Locked	QAM256	177000000 Hz	5 dBmV	43 dB	0	0
36	Locked	QAM256	183000000 Hz	5 dBmV	43 dB	0	0
38	Locked	QAM256	195000000 Hz	6 dBmV	43 dB	0	0
39	Locked	QAM256	201000000 Hz	6 dBmV	43 dB	0	0
40	Locked	QAM256	207000000 Hz	6 dBmV	43 dB	0	0
41	Locked	QAM256	213000000 Hz	6 dBmV	43 dB	0	0
42	Locked	QAM256	219000000 Hz	6 dBmV	43 dB	0	0
43	Locked	QAM256	225000000 Hz	6 dBmV	43 dB	0	0
44	Locked	QAM256	231000000 Hz	5 dBmV	43 dB	0	0
45	Locked	QAM256	237000000 Hz	5 dBmV	43 dB	0	0
46	Locked	QAM256	243000000 Hz	5 dBmV	43 dB	0	0
47	Locked	QAM256	249000000 Hz	5 dBmV	43 dB	0	0
48	Locked	QAM256	255000000 Hz	5 dBmV	43 dB	0	0
159	Locked	OFDM PLC	300000000 Hz	4 dBmV	42 dB	13281186	0
160	Locked	OFDM PLC	918000000 Hz	1 dBmV	40 dB	10430306	0

Channel ID	Lock Status	US Channel Type	Frequency	Width	Power
1	Locked	SC-QAM	17600000 Hz	6400000	36.3 dBmV
2	Locked	SC-QAM	24000000 Hz	6400000	36.8 dBmV
3	Locked	SC-QAM	30400000 Hz	6400000	36.3 dBmV
4	Locked	SC-QAM	36800000 Hz	6400000	36.8 dBmV
6	Locked	OFDMA	36800000 Hz	44000000	31.8 dBmV