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Ryan32's avatar
Ryan32
New Contributor
2 months ago

Internet started going out multiples time a day again

I posted here 6 months ago about my Arris S33 modem that seems to lose power multiple times a day (the LED indicator just goes Amber at random). 

A tech had to come out after that and the problem seemed to be fixed when he took out a splitter that was not necessary.

Until last week this started happening again. 

I have posted the upstream/downstream channels. Can I please get some insight on what I need to do to fix this? 

Downstream Channels 

Channel IDLock StatusModulationFrequencyPowerSNR/MERCorrectedUncorrectables
37LockedQAM256189000000 Hz6 dBmV43 dB00
1LockedQAM256735000000 Hz5 dBmV43 dB00
2LockedQAM256741000000 Hz5 dBmV43 dB00
3LockedQAM256747000000 Hz5 dBmV43 dB00
4LockedQAM256753000000 Hz5 dBmV43 dB00
5LockedQAM256759000000 Hz5 dBmV43 dB00
6LockedQAM256765000000 Hz5 dBmV43 dB00
7LockedQAM256771000000 Hz5 dBmV43 dB00
8LockedQAM256777000000 Hz5 dBmV43 dB00
25LockedQAM256117000000 Hz5 dBmV42 dB00
26LockedQAM256123000000 Hz5 dBmV42 dB00
27LockedQAM256129000000 Hz5 dBmV42 dB00
28LockedQAM256135000000 Hz5 dBmV43 dB00
29LockedQAM256141000000 Hz5 dBmV43 dB00
30LockedQAM256147000000 Hz5 dBmV43 dB00
31LockedQAM256153000000 Hz5 dBmV43 dB00
32LockedQAM256159000000 Hz5 dBmV43 dB00
33LockedQAM256165000000 Hz5 dBmV42 dB00
34LockedQAM256171000000 Hz5 dBmV42 dB00
35LockedQAM256177000000 Hz5 dBmV43 dB00
36LockedQAM256183000000 Hz5 dBmV43 dB00
38LockedQAM256195000000 Hz6 dBmV43 dB00
39LockedQAM256201000000 Hz6 dBmV43 dB00
40LockedQAM256207000000 Hz6 dBmV43 dB00
41LockedQAM256213000000 Hz6 dBmV43 dB00
42LockedQAM256219000000 Hz6 dBmV43 dB00
43LockedQAM256225000000 Hz6 dBmV43 dB00
44LockedQAM256231000000 Hz5 dBmV43 dB00
45LockedQAM256237000000 Hz5 dBmV43 dB00
46LockedQAM256243000000 Hz5 dBmV43 dB00
47LockedQAM256249000000 Hz5 dBmV43 dB00
48LockedQAM256255000000 Hz5 dBmV43 dB00
159LockedOFDM PLC300000000 Hz4 dBmV42 dB132811860
160LockedOFDM PLC918000000 Hz1 dBmV40 dB104303060

 

Upstream Channels 

Channel IDLock StatusUS Channel TypeFrequencyWidthPower
1LockedSC-QAM17600000 Hz640000036.3 dBmV
2LockedSC-QAM24000000 Hz640000036.8 dBmV
3LockedSC-QAM30400000 Hz640000036.3 dBmV
4LockedSC-QAM36800000 Hz640000036.8 dBmV
6LockedOFDMA36800000 Hz4400000031.8 dBmV

1 Reply

  • Hi Ryan32,

     

    I am sorry to learn of your troubles and I want to help.  Please send us an email to cox.help@cox.com with your full service address for further assistance.  

     

    Cox Forums Support Moderator