Internet speeds not as advertised
Recently setup Cox internet in my new apartment. I am paying for the 30 download and 3 upload speed but I am getting nowhere near that. On my laptop I am getting around 3 down and 2 up and it is the ...
Forum Discussion
BradleyC95,
I can see how that would be frustrating. I'd like to help. Please try connecting your PC directly to your modem using ethernet (bypassing the router.) Then run a test at http://bit.ly/Cox-Speed-Test which will log to your account for later review if you sign in.
Colleen D.
Cox Support Forums Administrator
I can see how that would be frustrating. I'd like to help. Please try connecting your PC directly to your modem using ethernet (bypassing the router.) Then run a test at http://bit.ly/Cox-Speed-Test which will log to your account for later review if you sign in.
Colleen D.
Cox Support Forums Administrator
I've tried a direct connection speedtest and got the same results. The modem is a new CM400 model from Netgear which advertises up to 340 Mbps speed so that should not be the issue.
The CM400 isn't a router, so congestion isn't an issue during your tests. However, background processes on your laptop can also use bandwidth while you're testing: software updates, email, add-ons, etc.
- BradleyC95,
I was able to locate your account based on your forums credentials and your modem's connection to our network looks great. There don't appear to be any signal issues. Were you wired directly to the router, or to the modem when you ran your wired test? -Colleen
