Forum Discussion

otterbay's avatar
otterbay
Contributor
5 years ago

Internet speeds inconsistent and seemingly slower - anyone else having these problems?

During the last couple of weeks, internet speed in the Orange County Ca. area of Cox has been suffering from latency and inconsistent speed, at least at our place. My modem has regularly returne...
Allan's avatar
Allan
Moderator
5 years ago
@Otterbay, Your modem is up and running with a good signal and I do not see any unusual latency at this time. Are you experiencing this issue with multiple devices or just one? Also, what are you getting when you test on a wired device? -Allan, Cox Support Forums Moderator
  • otterbay's avatar
    otterbay
    Contributor
    5 years ago

    I'm having the problems with wired devices, laptops, desktops, etc.  I was regularly getting between 170mbps and 200mbps, but after the Cox tech left, we seem capped at 150-160.  Regarding latency, using the site testmy.net, every site that gets pinged returns a spike of some kind.

    What are you using to test this?

    Oh, even though I believe I adjusted the settings of your forum to get email every time a response is given, I've been getting no notifications at all.  Any idea what to check there?

    • LisaH's avatar
      LisaH
      Moderator
      5 years ago
      @Otterbay, we are testing the modem directly. Please run a speed test using www.cox.com/.../speedtest.html with 2 different devices, preferably one hard wired, and send a picture of those results. - Lisa, Cox Support Forums Moderator
      • otterbay's avatar
        otterbay
        Contributor
        5 years ago

        I do that ten times per day.  It's not a real-world test you know, yours or anyone else's 'speedtest'.  Your service seems to be getting worse everyday.  I've gone from 200mbps down to 130mbps down this morning.  UP speeds haven't changed, and I'm no were near my data limit.  Sorry guys, there's something you either don't know or aren't telling us...